Shipping policy
Shipping Policy
Last updated: 18 October 2025
Thank you for shopping with IHAMORA. Below you’ll find information about our shipping options, processing times, and delivery estimates.
1. Order Processing
All UK orders are processed and delivered within 3–5 business days, excluding weekends and UK public holidays.
You’ll receive an email notification once your order has been dispatched.
During busy periods (such as product launches or sales), processing times may take slightly longer, but we’ll always keep you updated.
2. UK Shipping
We offer two delivery options for UK customers:
| Service | Estimated Delivery Time | Cost |
|---|---|---|
| Standard | 3-5 business days | £5.99 |
| Express | 1–3 business days | £9.99 |
All UK orders are sent via tracked courier. A tracking number will be provided once your parcel has been dispatched.
3. Europe Shipping
We now ship across Europe using tracked international delivery services.
| Service | Estimated Delivery Time | Weight Range | Cost |
|---|---|---|---|
| Standard International | 3–17 business days | 0–2.2lb (0–1kg) | £16.99 |
| Standard International | 3–17 business days | 2.2–4.4lb (1–2kg) | £20.99 |
| Standard International | 3–17 business days | 6.6–11lb (3–5kg) | £25.99 |
Important:
Delivery times are estimates and may vary depending on customs clearance and local postal delays.
Customers are responsible for any import duties, taxes, or customs fees that may apply in their country.
IHAMORA is not responsible for parcels delayed, held, or returned by customs.
4. Order Tracking
Once your order has shipped, you’ll receive a confirmation email with your tracking details.
If you haven’t received your tracking information within 5 business days of ordering, please contact admin@ihamora.co.uk
5. Customs and Duties
All international orders are shipped on a Delivered Duty Unpaid (DDU) basis.
This means the customer is responsible for paying any customs duties, import taxes, or clearance fees upon delivery.
Refusal to pay these fees may result in the parcel being returned to us. In such cases, the original shipping costs will not be refunded.
6. Lost or Delayed Parcels
If your order hasn’t arrived within the estimated timeframe, please contact us at admin@ihamora.co.uk with your order number.
We’ll do our best to help, but please note that once an item has been handed to the courier, delivery times are beyond our direct control.
7. Returns
If you wish to return your order, please refer to our Returns & Refund Policy.
All return shipping, duties, and taxes are the responsibility of the customer unless the item is faulty or incorrect.