Refund policy
Returns & Refund Policy
Last updated: 18th October 2025
We hope you love your IHAMORA purchase. However, if something isn’t right, you can return eligible items for a refund under the terms below. Please read carefully before placing your order.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order.
Items must be unworn, unwashed, and in their original condition, with all tags and packaging intact.
Items that show signs of wear, are missing tags, or are not in saleable condition will not be accepted.
We currently do not offer exchanges. If you’d like a different size or colour, please return your item for a refund and place a new order.
2. How to Request a Return
Because IHAMORA is a small business operating from a private address, return details are only provided after you contact us.
Email admin@ihamora.co.uk within 7 days of delivery with:
1. Your order number,
2. The item(s) you wish to return,
3. The reason for return
We will respond with return authorisation and instructions. Returns sent without prior contact or approval will not be accepted.
3. Return Shipping, Duties and Taxes
Customers are responsible for all return shipping costs.
IHAMORA cannot provide prepaid return labels.
For international customers, all return postage, customs duties, import taxes, and clearance fees must be paid by the sender.
Please use a tracked and insured courier service for all returns.
IHAMORA is not responsible for returns lost, damaged, or held by customs due to unpaid fees.
4. Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, a refund for the item price only (excluding original shipping costs, customs duties, or return shipping fees) will be issued to your original payment method.
Please allow up to 15 business days for the refund to appear, depending on your payment provider.
5. Damaged, Defective or Wrong Items
If you receive an incorrect or damaged item, please contact us within 7 days of delivery with clear photos and your order number.
In such cases, we’ll work with you to resolve the issue — including covering reasonable return costs where necessary.
6. Non-returnable Items
Items marked as Final Sale or Non-returnable cannot be returned.
For hygiene reasons, underwear and similar items (if applicable) are non-returnable.
7. Important Notes
Original shipping costs are non-refundable.
Returns must be sent with duties and taxes prepaid (Delivered Duty Paid). Any parcels returned with unpaid customs fees will be refused and returned to the sender.
Always wait for confirmation and return instructions before sending your item.
8. Contact Us
If you have any questions about your order or this policy, please email: